I am an E-Commerce Customer Support Virtual Assistant with over 4 years of experience supporting online marketplace platforms, including Etsy-based e-commerce accounts, through email and chat support. I assist with customer inquiries, order tracking, refunds, returns, and account-related concerns while ensuring accurate documentation and policy compliance.
I also have hands-on experience supporting a newly launched mobile application, including app testing, error reporting, task coordination using ClickUp and Zoho, and creating basic graphic ads using Canva.
I am adaptable, quick to learn new systems, and focused on helping business owners keep their customer support and operations organized and running smoothly.
