As a Workforce/Reports/Data/Business Analyst, I can examine the unique needs and concerns of a business to develop relevant practices and procedures for preparing business reports. I utilize Microsoft Office products (Word, Excel, PowerPoint, and Outlook) in my reports.
As a Coach and Subject Matter Expert, I can recommend exercises and/or case studies to reinforce effective learning and opportunities for improvement. Because we are the point of contact when the team leader or supervisor has a lot of tasks at hand, I have become self-reliant and can work with less supervision.
Working in the call center industry for 8 years, has helped me how to communicate effectively with people in a friendly way, especially in business. Since it is a very diverse industry, I have learned to interact with others respectfully and develop productive working relationship to minimize conflict and maximize rapport.
Considering that I have handled US accounts and clients, I am confident using the English language both in speaking and in writing.
