I help businesses streamline e-commerce operations, improve customer satisfaction, and optimize administrative workflows. With over 5 years of experience in customer service, quality assurance, and team leadership, I specialize in using tools like Gorgias and ICOMS to automate processes, reduce errors, and enhance productivity.
As a Virtual Assistant and E-commerce Specialist, I’ve increased customer satisfaction by 20%, reduced fulfillment errors by 15%, and improved response times by 25%. My approach focuses on delivering people-first customer care, leveraging technology, and driving measurable results.
???? Key Skills & Tools:
E-commerce support (Order processing, refund handling, chargebacks)
Customer service leadership & training
CRM platforms (Gorgias, ICOMS, Launchpad)
Quality assurance (Defect analysis, coaching, and reporting)
???? Let’s connect if you’re looking for a results-driven professional to take your e-commerce operations to the next level. I’m always open to discussing how I can add value to your team!
Verified
