Dear Sir/Madam,
I have accumulated 15 years of experience working as a customer service representative in the BPO industry.
Currently, I am a full-time Customer Service Representative (CSR) for an online gambling platform. In this role, I am responsible for assisting customers through various online communication channels such as chat, email, and calls. Additionally, I actively engage in cross-selling our new promotional products to all our valued customers.
Furthermore, I serve as a KYC (Know Your Customer) officer, conducting thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) assessments. My responsibilities include making recommendations regarding the risk posed by higher-risk clients worldwide. This involves requesting identification, proof of address, and the source of funds, as well as monitoring account activity.
Thank you for considering my extensive experience and qualifications
Sincerely,
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