Logistics & E-commerce Company - Operations Supervisor
Roles and Responsibilities:
-Handled 15-20 agents
-Managing over 90% of daily operation that includes managing KPIs and Dashboard
-Provide excellence service to International Clients
-Administrative Assistant
-Proven experience leading teams or escalation-level cases
-Monitor tea-----------trics, prepare performance reviews, and drive continuous improvements in service quality and processes
-Order Management for Wholesale Or Retail
-Coaching Representatives
-Creating and Managing SOPs to support Training team and agents.
-Presenting questionnaires for knowledge building of the agents to clients and the Training team.
-Scheduling drivers
-Process Tracking, Tracing, Shipping Request and Claims
-Resolving customer complaints and concerns in a timely and professional manner
-Responding promptly to customer inquiries and complaints via Phone, Email, and Live chat.
-Account Management
-Appointment Setting
Superstaff (Farmer's Fridge ), Dispatch Support Specialist
Roles and Responsibilities:
-Handled 90% of the Route Creation or Trip Planning tasks
-Email & Ticketing Management
-Maintained accurate records of driver availability and route progress.
-Communicated directly with drivers to provide instructions and updates.
-Utilized GPS systems and routing software to optimize delivery efficiency.
-Data Entry (Document and orders)
-Exporting and importing files
-Scheduled and verified dispatch assignments to improve workload balance, resulting in enhanced productivity and reduced operational bottlenecks.
-Verified dispatch documentation accuracy to support regulatory compliance and reduce operational risks in time-sensitive transport activities.
Technical Support and Sales Expert - Verizon / Asurion
Roles and Responsibilities:
-Adding new line of service
-Provide an exceptional tech services about their Phone and other eligible devices.
-Adding a new subscription or warranty to their smart home devices
-Gathering breadcrumbs to tailor fit the offer
-Provide an executive presence when pitching a sale
-Planting a seed when positioning a sale pitch
-Provide exceptional services to their Phones and discussing their bills, perks, coverage, store services and plans.
-Setting an appointment for tech visit to their smart eligible devices
-Activation, swap devices, sync network and trouble shooting.
-Processing 5G Home Internet and extender
Tools
-Salesforce/Zendesk/Freshdesk
-Shopify
-Loginext
-Nextmv
-Instragram, Facebook, Threads and Tiktok
-MS Office Suite
-MS Word and Excel
-Office 365
-Avaya one X
-ETT/IVP
-TPX
-Outlook
-Slack
-Teams
-Skype
