Experienced Virtual Assistant with over 2.5 years of experience in e-commerce customer support, social media management, and content creation. Skilled in handling customer inquiries across Email, Facebook, Instagram, TikTok, Shopify Inbox, Zoho Mail, SMS Bump, and Meta Business Suite while ensuring exceptional customer experiences and maintaining a positive brand reputation.
Proficient in Shopify store management, including product uploads, order creation, customer account updates, discounts, returns, refunds, and basic data entry. Experienced in managing social media comments, reviews, and community engagement across multiple platforms.
In addition to customer support, I create and manage Meta ads, assist with copywriting, develop marketing content, and coordinate with UGC creators by providing content ideas, hooks, scripts, and campaign guidance. I also create UGC content, edit reels and short-form videos, and offer basic graphic design services.
With a strong background in customer service, digital marketing, and e-commerce operations, I am detail-oriented, adaptable, and committed to delivering high-quality work. I take pride in helping businesses grow through excellent customer support, effective communication, and creative marketing solutions.
