IT Support and Customer Service Professional with over 6 years of experience in technical support, service desk operations, and end-user assistance. Skilled in troubleshooting hardware and software issues, using tools like ServiceNow, Active Directory, and Microsoft Azure. Strong background in providing Level 1 and Level 2 support through phone, chat, and email. Proficient in Windows systems, basic networking, and office applications. Known for adaptability, clear communication, and delivering excellent customer experience.
