Highly motivated and results driven IT Professional with Certification in ITIL v3 specializes in Project Management, Production and Application Support, Batch Operations, Data Analytics, Automation and Process Improvements. Has 12 years total support industry experience leading and managing team of leaders, SME and individual contributors. Has been exposed in a cross-cultural environment, dealing with multiple stakeholders. Been a part of a pioneer team in data analytics which gave me an opportunity to build a team from ground up – work transition from Genpact to manila hub. Seeking for a challenging position in a dynamic organization focused on developing individuals and business processes which will allow me to apply my expertise.