IT support professional with 7+ years across global service desks and hands-on infrastructure. I specialize in Active Directory, identity & access management, and Microsoft 365 — provisioning accounts, mailboxes, and licenses and configuring Group Policy.
Experienced in high-volume helpdesk (25+ tickets/day, SLA-driven) and full network builds from router/switch config to client workstations. Also upskilling in AI automation to streamline support workflows. Open to Part-Time roles.
