Experienced System Administrator with a demonstrated technical skills working in the Information Technology Industry.
Strong Information Technology professional skills in System Administration, Technology Management, Cloud technology, Windows Servers, and Linux Servers
Technical Skills
• Excellent knowledge in Windows Operating System and Office Applications
• Excellent knowledge in Microsoft 365 Administration (Azure, Exchange, SharePoint, and Teams)
• Excellent knowledge Exchange Admin Center (On-prem and Exchange Online)
• Excellent knowledge in Active Directory
• Has strong understanding in Group Policies
• Excellent knowledge in Citrix Cloud and Citrix Director
• Excellent knowledge in Windows Server, Windows Server Management / Troubleshooting
• Excellent knowledge in vCenter/vSphere Client, has strong understanding in Virtualization
• Excellent knowledge in CommVault backup solutions
• Excellent knowledge in Microsoft System Center Configuration Manager
• Excellent knowledge in networking TCP/IP, DNS and DHCP
• Excellent knowledge in security/SSL certificate
• Excellent knowledge in Virtual Private Network (Cisco and Global Protect)
• Excellent knowledge in Desktop administration and deployment
• Excellent knowledge in Printer configuration and troubleshooting
• Excellent knowledge in ITSM/ ITIL practices
• Proficient on remote support (RDP, SCCM Remote Control, Kaseya remote agent, Windows Quick Assist, TeamViewer)
• Proficient in Interaction Administration Telephony tool and Genesys Cloud
• Proficient in Cisco Unified CM Administration and Cisco Unity Connection Administration
• Excellent knowledge in Helpdesk Systems (BMC Remedy, ServiceNow, ManageEngine ServiceDesk Plus, Front Range)
• Excellent knowledge in Monitoring systems and tools such as SCOM and Grafana
• Has strong administration knowledge in Atlassian Products (Jira, Confluence and Bitbucket)
• Excellent knowledge in Symantec Cloud Email Security / Message Labs, and VIP Manager
• Excellent knowledge in -----------cast Secure Email Gateway administration
• Passion for ‘Customer Service Excellence’
• Ability to work in a team environment with a shared support model
Personal Skills
• Demonstrates the desire and ability to develop new technology skills, business knowledge, and customer service capability through training, experimentation, and self-study
• Strong sense of ownership for one's work and takes opportunity to contribute beyond the job description
• Proactive, Flexibility and adoptability to changing work environments.
