My responsibilities include:
- Builds and maintains automation steps for Clients using a CRM (GoHighLevel) and Zapier (Webhook).
- Guides clients through the onboarding process and maintains their profiles.
- Addresses client issues received through the support email.
- Creates targeted client ads on Facebook.
- Manages people, processes, and resources to execute the business plan for client service delivery.
- Proposes and implements improvements to the fulfillment process.
- Documents complex processes and oversees existing standard operating procedures.
- Identifies and implements enhancements in document management.
- Leads projects to increase organizational productivity.
- Develops, manages, and analyzes trackers and dashboards to monitor key business metrics.
- Ensures accurate data collection in trackers and dashboards.
- Manages company files, drives, and documents for streamlined information access.
- Facilitates and oversees company-related meetings, ensuring employee accountability.
