Experienced Quality analyst in the call center industry for 10 years. A graduate of business administration major in Management Accounting. Experienced in different campaign in the call center industry: sales, billing, customer service and technical support service. I am experienced in the documentation and root-cause analysis. I am knowledgeable in data entry and office work using Microsoft office applications (Microsoft/Google). Though I am new at this sector of job but I have certain qualities. I am keen to details of the product processes. I can adopt new process and learnings to improve the company’s growth and success.
