I’m an experienced administrative and customer support professional with a strong background in short-term rental management and logistics. I’ve worked directly with Airbnb properties and handled end-to-end support, including guest communication, file organization, appointment scheduling, and issue resolution.
In my previous roles, I also worked as a Supply Chain Management and Pricing Specialist, where I was responsible for coordinating inventory, tracking orders, and developing pricing strategies to optimize profitability and efficiency. My time at ----------- as a Customer Service Representative and Trainer gave me a solid foundation in handling reservations and ensuring smooth customer experiences.
I’m skilled in using CRM and productivity tools like HubSpot, Guesty, Jira, Zendesk, Trello, CRBMS, and Cetec. I’m also highly proficient in Excel, including advanced functions like PivotTables, VLOOKUP, and Power Query for data analysis and reporting.
Whether supporting internal teams or external clients, I focus on creating streamlined systems and reliable workflows. I thrive in roles that require attention to detail, clear communication, and smart problem-solving.
