I am a detail-oriented and reliable professional with over 6 years of experience in content moderation and eCommerce customer support. I specialize in maintaining platform integrity, ensuring compliance with community standards, and delivering excellent customer service in fast-paced environments.
In my role as a Social Media Content Moderator, I reviewed large volumes of user-generated content across platforms such as Facebook, including images, videos, text posts, and marketplace listings. I was responsible for identifying policy violations, enforcing community guidelines, and applying appropriate actions such as content removal or age restrictions. My work required strong attention to detail, sound judgment, and consistency in decision-making.
I also have hands-on experience as a Customer Support Specialist for Shopify stores, where I handled a wide range of customer concerns including order tracking, delayed shipments, incorrect or defective items, refunds, replacements, and general inquiries. I am proficient in navigating Shopify to manage orders, update customer information, and process discounts.
I have worked extensively with tools such as:
-Gorgias for customer communication
-Slack for team collaboration
----------- for supplier coordination
Additionally, I have experience acting as a bridge between customers, suppliers, and merchants, ensuring that urgent concerns are addressed efficiently and that order fulfillment issues are resolved promptly.
I am reliable, easy to work with, and willing to learn. I can work independently and also as part of a team.
Verified
