I have been in the Customer Service industry for 6yrs in which 1 year of it as a Fulfillment associate where I fulfill customer orders (individual and group orders) and 1year as an Ecommerce CS specialist where I was given the task to handle after sales concerns. The task includes change of shipping address, change in product (color, size), chargeback, incorrect product received, product not received. My role requires continous contact/follow up with the customer as we resolve their inquiry and also reaching out to other departments to correct any mistakes such as design, product and shipping. The tools we use includes airtable, Notion, Shopify, Orderdesk, Salesforce, Slack, ChatGPT.
