I am a flexible and experienced Assis-----------t Team Leader in a healthcare account with excellent time management skills. My main role is providing guidance, support and mentorship to tea-----------mbers. I also monitored agent's calls to ensure the quality of the call and performed administrative tasks such as making reports, filing various documents, scheduling conferences and other administration duties.
Prior to that, I worked as a Market Research Interviewer. I administer questionnaires to respondents through phone calls and systematically collected accurate and unbiased data from the respondents. I also worked as a cold caller/ appointment setter in a solar campaign, I initiated contact with potential clients through phone calls and managed and updated calendars to ensure accurate scheduling. Recently, I worked as a Medical Biller in Madison Core Laboratories. I managed the billing insurance and processes payments for clients and ensure timely follow-up on unpaid claims and verify payment accuracy.
As stated on the summary of my skills, I am pretty much flexible with the tasks that I will be designated to do. In any case you would require me to learn a specific task for this job, I am confident you wouldn't spend a long time training me. In fact, I might as well learn it myself, like most tasks that I know now. I'm a person that requires minimum supervision once I've learned the ropes
I am a good communicator with proven inter personal skills and am used working in a team whilst also being capable of using own initiative. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement.I am always enthusiastic to learn and undertake new challenges.
