Results-driven Medical Virtual Assistant with 5+ years of experience supporting healthcare providers in fast-paced environments. Highly experienced in prior authorizations, patient intake, and medical documentation, including patient chart creation and DME order submission. Known for streamlining administrative workflows, maintaining organized records, and delivering reliable, high-quality support. Verified patients' insurance eligibility, benefits, and coverage for commercial, Medicare, Medicaid, and managed care plans. Processed prior authorizations, referrals, and pre-certifications while communicating with insurance providers to ensure timely approvals. Reviewed and updated patient demographics and insurance information in EHR and practice management systems, identified coverage discrepancies to prevent claim denials, and collaborated with healthcare providers and scheduling teams to ensure accurate documentation, HIPAA compliance, and a seamless patient experience.
