Dedicated and resourceful virtual assistant with a proven track record in delivering comprehensive IT support through various communication channels. Adept at ensuring prompt issue resolution, meticulous documentation, and facilitating effective communication between end-users and internal departments. Skilled in providing timely updates on case statuses and resolution estimations.
Experienced in conducting diverse research using various tools to generate leads, with a focus on accurate and thorough encoding and logging of all information. Proficient in following established guidelines for email communication and maintaining precise lead logs. Additionally, adept at managing multiple projects simultaneously, including back-office research-related responsibilities.
Demonstrated technical expertise in troubleshooting issues, conducting software installations, performing OS updates, and computer re-imaging. Experienced in managing SCCM patch remediation, video driver updates, overseeing computer deployment, ensuring machine compliance, and conducting AVAYA VLAN configuration. Capable of handling network cable patching, switch room checks, RAM/VC upgrades, and monitoring projects.
Strong commitment to detail-oriented and efficient multitasking capabilities in fast-paced environments. Possess excellent communication, planning, and organizational skills, along with proficiency in Microsoft Office applications, internet usage, and email communication. Computer literate with a typing speed of 40 wpm and 99?curacy. Seeking opportunities to leverage skills and contribute to a dynamic team.
