Customer Service Representative & Dispatcher supporting residential and commercial plumbing operations across Anaheim/Brea, California. Hands-on ServiceTitan experience managing high-volume calls, leads, scheduling, dispatching, customer follow-up, and revenue opportunities.
Handle inbound/outbound and after-hours emergency calls with professional, solution-focused service.
Use ServiceTitan to manage customer profiles, calls, leads, jobs, scheduling, dispatching, notes, and follow-ups.
Coordinate appointments and dispatch technicians while balancing customer needs, availability, service areas, and efficiency.
Manage leads from Google LSA, Yelp, Angi, Networx, eLocal, ServiceDirect, and other marketing channels.
Follow up on missed calls, unbooked leads, cancellations, no-shows, estimates, and other revenue-recovery opportunities.
Support customers with water heaters, tankless systems, clogged drains, sewer services, hydro jetting, repiping, irrigation, water treatment, and other plumbing needs.
Maintain accurate documentation and review call/marketing data to identify booking trends and conversion opportunities.
Communicate effectively with customers, technicians, management, and office teams.
Key Strength: Combining exceptional customer service and communication skills with practical ServiceTitan, scheduling, dispatching, lead management, and residential/Commercial plumbing operations expertise.
