Customer Support & Dispute Operations Manager | Shopify Dropshipping | AI-Powered CS Systems | Team Building | Refund & Chargeback Expert

I specialize in building and scaling high-performing Customer Support & Dispute Management operations from the ground up for:


Shopify & Dropshipping Brands
Digital Product Businesses
Online Service Companies ( Locksmith and GarageDoor)
Subscription-Based Ecommerce Brands

With 15+ years of experience in customer service, operations leadership, and backend system development, I do far more than manage support teams — I build structured systems that improve customer retention, reduce refunds, prevent disputes, and protect revenue.

What I Can Build For Your Business:
Full Customer Support Department Setup
Hiring, Training & Team Leadership
SOP Creation & Workflow Design
KPI Dashboards & QA Systems
AI-Powered Customer Service Automation
Refund Reduction Strategies
Chargeback Prevention & Dispute Resolution
Retention-Focused Customer Experience Systems
Order Management & Fulfillment Coordination
Escalation Management

My Teams Successfully Handle:<8efe80624d780eba0c6493ec45140364>;Email Support
Live Chat Support
Phone Support
Refund Requests
PayPal & Stripe Disputes
Chargebacks
Product Listing & Research
Shopify Order Processing
Customer Retention
Subscription Management
AI Tools & Automation Expertise:
ChatGPT
Claude
Manus
HeyGen
Lovable

I leverage AI to improve:

Customer support speed
SOP generation
Agent productivity
Workflow automation
Reporting systems
Knowledge base creation

Platforms & Tools Mastery:

Customer Support:
Zendesk | Freshdesk | Gorgias| Groove | Front | Genesys | Outlook | Slack | MS Teams

Operations:
ClickUp | Asana | Airtable | Zapier | Notion | ----------- | Retool | Go High Level | Twillo | Google Workspace

Ecommerce & Disputes:
Shopify | PayPal | Stripe | ClickBank | Digistore24

Specialized Industries:
Ecommerce / Dropshipping
Digital Products
Garage Door Services
Locksmith Operations
Online Service Brands

Why Clients Hire Me:

Because I combine:

Customer Experience + Backend Operations + Revenue Protection
I don’t just answer tickets.
I create systems that:
Reduce operational chaos
Increase customer satisfaction
Prevent revenue loss
Build scalable teams
Improve long-term business growth
Gorgias, Zendesk, Freshdesk Automation and Optimization Expert

Results-Driven Promise:
If you need an expert who can build, optimize, and scale your support operations with structure, automation, and leadership I can help transform your customer support into a revenue-protecting machine.