PROFESSIONAL SUM-----------
Dynamic and results-driven executive
with over 15 years of comprehensive
experience in supply chain
management, business development,
and account management across
pharmaceutical, healthcare, IT, and
retail industries. Adept at leading high-
performing teams, optimizing
procurement and logistics operations,
building strategic client partnerships,
and delivering substantial revenue
growth. Demonstrated success in
launching new markets, expanding
client portfolios, and spearheading
cost-saving initiatives. Proven ability to
drive sustainable performance
improvements through data-driven
strategies, stakeholder alignment, and
people-centric leadership.
KEY SKILLS
• Strategic Sourcing & Procurement
• Sales Leadership & Forecasting
• Vendor & Stakeholder
Management
• Process Optimization & Cost
Control
• Inventory & Contract Management
• Market Analysis & Competitive
Intelligence
• Training, Coaching & People
Development
• Business Development & Revenue
Growth
• Contract Negotiation & Client
Retention
• Operational Planning &
Performance Management
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EDUCATION & TRAINING
Bachelor of Science in Information Technology –
International Electronics Technology Institute | 2004–2008
Certifications & Courses:
• Lean Six Sigma (Yellow & Green Belt) | Feb 2021 – Feb
2022
• FDA U.S. – Biosimilar and Interchangeable Biological
Products | Jan 2021
• FDA U.S. Orange Book Conference | Oct 2020
• Management & Leadership Training | Guthrie Jensen |
2014
PROFESSIONAL EXPERIENCE
Supply Chain Manager - Rbox International
Inc. – Hercules Pharmaceuticals Inc.
Offshore shared services for Hercules, a national
pharmaceutical distributor
• Spearheaded strategic sourcing initiatives,
resulting in a 15% cost reduction through
effective negotiation and supplier
consolidation.
• Managed end-to-end procurement
processes, including vendor accreditation,
purchase order execution, and contract
management.
• Coordinated cross-functional alignment with
Planning, Logistics, and QA to ensure timely
product availability and adherence to
compliance standards.
• Conducted quarterly bidding cycles and
benchmarking to ensure competitive pricing
and high-quality materials sourcing.
• Championed patent monitoring and market
intelligence to support product portfolio
expansion and innovation.
• Developed KPIs and dashboards to monitor
supplier performance, adherence to SLAs,
and identify areas for improvement. Operations and Business Development Manager
Manpower Assistance Integrated Network Inc. | Dec 2015 – May 2018
• Directed national operations, overseeing 30+ tea-----------mbers and driving service delivery to
20+ key accounts in retail and manufacturing.
• Led contract negotiations and renewals, ensuring favorable service terms and long-term
client retention.
• Conducted regular field audits and work-with programs, identifying opportunities for workflow
improvement and training needs.
• Implemented SOPs and operational frameworks, reducing service discrepancies and
increasing fulfillment accuracy.
• Collaborated with Business Development to onboard new clients, expanding business reach
by 40% over two years.
• Initiated data-driven manpower planning, aligning deployment strategies with seasonal
demands.
Industry Manager (Account Manager)
CuroTeknika Inc. (ePLDT Subsidiary) | Apr 2013 – Apr 2015
• Maintained and expanded strategic accounts in the IT/BPO sector, achieving 20% YoY
revenue growth.
• Designed customized solutions for clients, driving cross-selling and service diversification.
• Led product demonstrations and RFP responses, contributing to high bid win rates.
• Conducted needs assessments and client feedback reviews to inform service delivery
improvements.
• Coordinated with implementation teams to ensure smooth service onboarding and handover.
Channel Manager
vOffice Philippines Inc. | Oct 2011 – Mar 2013
• Grew channel partner network by 50% through strategic alliances and co-marketing
initiatives.
• Created channel incentive programs that increased sales pipeline volume and improved
partner engagement.
• Delivered tailored training to partners on value propositions, product offerings, and CRM
processes.
• Facilitated lead handoff process and provided consultative support to close high-value deals.
• Prepared and presented quarterly business review reports to executive leadership.
Customer Service Representative
Skyes Asia | April 2010 – Oct 2011
• Identify and assess customer needs to achieve satisfaction.
• Handle product/service complaints with patience and empathy.
• Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
• Document all interactions and outcomes accurately in customer relationship management
(CRM) systems.
Team Manager / Supervisor / Sales Representative
Pirho Contact Solutions | Apr 2007 – April 2010
• Oversaw B2C and B2B sales teams across outbound campaigns, maintaining a 95%
average quota attainment.
• Led escalation and resolution protocols, reducing customer complaints by 40%.
• Implemented coaching frameworks, increasing employee engagement and reducing
turnover.
• Reviewed team performance metrics to drive continuous improvement and sales.
