Hello! I am Joy, a reliable Ecommerce Virtual Assistant with experience supporting Shopify stores, handling customer service, order processing, and ecommerce operations in a fast-paced environment.
My experience was:
3+ years handling Shopify customer support (email/chat) for order issues, refunds, replacements, shipping concerns, and chargebacks
Managed daily Shopify operations: order creation/editing, tracking updates, revenue monitoring, and customer follow-ups
Handled backend coordination with teams and assisted with basic admin and accounting-related tasks
Assisted with admin tasks, reporting, and basic accounting-related coordination.
Tools I use:
Shopify Admin
Zendesk
Freshdesk
Gorgias
Slack
Google Workspace (Gmail, Sheets, Docs)
I am highly detail-oriented, fast, and proactive, focused on resolving customer issues efficiently while keeping ecommerce operations organized and running smoothly.
