Dedicated and detail-oriented IT Support Specialist with a strong background in troubleshooting, system maintenance, and user assistance. Skilled in diagnosing technical issues, implementing effective solutions, and ensuring seamless operation of hardware, software, and network systems. Known for delivering excellent customer service, clear communication, and efficient problem resolution in fast-paced environments.
Key Strengths:
Proficient in Windows, macOS, and Linux operating systems
Expertise in hardware setup, repair, and preventive maintenance
Strong knowledge of networking protocols, VPNs, and firewalls
Experienced in managing Active Directory, Office 365, and cloud-based tools
Skilled in ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Adept at training users and creating easy-to-follow documentation
Committed to minimizing downtime and improving IT efficiency
