I have supported and worked with over 1,000 eCommerce U.S. brands across various industries, consistently reaching quality and productivity targets, handling multiple queries simultaneously, and I'm a quick and independent learner.
With over 4 years of experience in customer service, particularly for U.S. brands, I am known for being reliable, organized, and independent, always ready to take on new challenges. I'm here to offer my dedication and passion for top-notch customer service. My goal is not just to answer inquiries, but to foster strong relationships with customers and clients.
Customer Service Skills:
- Fluent in the English language
- Personalized and tailored responses
- Email, chat, and text support
- Solution-oriented mindset
- Handle complaints with professionalism
- Create lasting relationships with customers
- Gather and analyze feedback
- Create response templates
- Internet research
Besides this, I also have experience working for Shopify:
- Basic website setup
- Basic theme customization
- Setting up domains
- Order processing & fulfillment
Tools/Apps I Use:
- E-commerce Platforms - Shopify, Shopee, Lazada
- CRM - Zendesk, Gmail, Attentive
- Social Media - Facebook, Instagram, TikTok, Pinterest
- Data Management - GSuite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
- Communication - Slack, Skype, GMeet, Zoom
- Editing - Canva, Capcut, InShot, PicsArt
I have a strong passion for helping people, enjoy problem-solving, and strive for continuous learning and self-improvement, which is why I am eager to learn about products, services, and new tools to deliver the best customer service. Let's chat about how I can improve your customer engagement and retention.
