I bring a diverse skill set with over three years of experience in customer service and fraud investigation, paired with current expertise in graphic design.
Customer Service Expertise: Nearly two years at Optum assisting healthcare professionals with patient benefits and claims, ensuring accurate and efficient resolutions.
Fraud Investigation: Over a year at American Express identifying and mitigating fraudulent activities with keen attention to detail and problem-solving skills.
Graphic Design & Technical Skills: Currently designing custom tombstones, enhancing photos, and operating advanced equipment like lasers and cutters at Wel's Granite and Marble Works. Proficient in industry-standard software, including Photoshop, CorelDRAW, and Microsoft Office applications, ensuring high-quality designs and seamless project execution.
I am highly adaptable, detail-oriented, and committed to delivering excellent results. Whether it’s supporting clients, analyzing data, or creating designs, I ensure professionalism and quality in everything I do.
