I have been working with the BPO industry for about 9 years and all with US-based clients.
I started with the AT&T campaign for account billing and was promoted as a training specialist for the same program. I also had the opportunity to work with JPMorgan Chase & Co. for 3 years all with consumer, business and private client account holders. Zip pay offered me a job which became my first campaign for Spanish, working directly with Mexico clients. And as a debt collector for both Spanish and English Speaking customers in the US, here with Cloudstaff.
Through the years, I honed my soft skills mainly communications, interpersonal, intrapersonal and being keen to details. Each company I worked with gave me the gift of knowledge and wisdom the I bring to the next company I would be working with and help them with their goals that would be aligned to mine.
Skills:
• General customer service - 9 years
• Training specialist - 1 year and 6 months
• Private client banker - 1 year
• Spanish customer service - 3 years
• Spanish chat/email - 6 months
• Debt collector - Spanish - 1 year and 7 months
