*Good typing skills
*Communication skills
*Time management
*Attention to detail
*Ability to research and collect data
*Understanding of basic software
*Self-motivation
*High level of concentration
*Organizational skills
*Ability to multitask
*Discretion
*Critical thinking
*Summarization skills
*Mastery of positive language
*Knowledge of the live chat features
*Empathy skills
*Care about customers’ privacy
*Listening to customer feedback
*Positive attitude towards new ideas
*Industry expertise
*Fast learner willing to be trained
