Healthcare Customer Support Specialist with hands-on experience assisting U.S. healthcare providers and insurance members with claims inquiries, prior authorizations, eligibility verification, and billing concerns.
If you are looking for someone who understands healthcare workflows, insurance processes, and customer service, I can help support your team while ensuring patients and providers receive accurate and efficient assistance.
I previously supported the Clear Spring Health insurance account, where I handled high-volume calls from providers and members regarding claims status, benefits, copays, prior authorization requests, and billing questions. My experience allows me to quickly understand healthcare inquiries and provide clear solutions while maintaining professionalism and empathy.
In addition to healthcare insurance support, I also worked as a Medical Equipment Product Specialist, assisting healthcare professionals with equipment setup, troubleshooting, and technical guidance. This experience strengthened my ability to communicate with medical professionals and understand clinical environments.
Here’s how I can support your team:
• Claims status and insurance inquiries
• Prior authorization assistance
• Eligibility and benefits verification
• Provider and patient support
• Billing and coverage questions
• Customer service and call handling
• Technical troubleshooting and support
I am detail-oriented, reliable, and committed to delivering excellent service while maintaining accurate documentation and compliance with healthcare standards.
If you need someone who can support healthcare providers, patients, or insurance members with professionalism and efficiency, I would be happy to help.
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