Key Responsibilities
- Maintain positive customer relationship across multiple communication channels, including email, live chats and social media platforms, by promptly and professionally responding to customer inquiries using Gorgias.
- Assist customers with return enquiries (refunds, exchanges, store credits) and manage these requests via the Loop portal.
-Handle customer queries regarding their orders - editing, cancellations, address updates, shipping information - actions via Shopify, SEKO, StarshipIT.
