E-commerce Operations Specialist | Order Management | Mockup Creation | Production Coordination | Customer Success

I'm an E-commerce Operations & Customer Success Specialist with experience supporting US-based businesses through order management, production coordination, customer service, and sales support.

I help companies maintain efficient operations by ensuring orders are processed accurately, production timelines stay on track, and customers receive exceptional service from order placement through delivery.

My expertise includes:

• Monitoring inventory databases and proactively ordering missing products to prevent fulfillment delays

• Managing order workflows by reviewing production schedules, updating order statuses, and coordinating follow-ups with vendors and internal teams

• Creating product mockups and preparing artwork proofs for customer review and approval before production

• Reviewing proof approvals and ensuring production-ready artwork meets customer requirements

• Processing replacement requests and resolving order issues to maintain customer satisfaction

• Verifying order imports and data accuracy across Shopify, BrightStores, OpenCart, and other e-commerce platforms

• Managing custom order requirements, special location requests, and unique fulfillment specifications

• Creating and distributing operational reports and timesheets

• Handling customer inquiries, complaints, escalations, and service-related concerns with professionalism and efficiency

• Supporting sales teams by providing order updates, product information, and customer communication

What I bring to a team:

E-commerce Operations Management
Order Processing & Fulfillment
Mockup Creation & Proof Approval
Production Coordination
Customer Service & Complaint Resolution
Sales Support
Attention to Detail
Process Improvement
Strong Written Communication
Ability to Manage Multiple Priorities

I am highly organized, detail-oriented, and comfortable working in fast-paced environments where accuracy, communication, and customer satisfaction are critical. I take ownership of my work, solve problems proactively, and help businesses operate more efficiently while delivering a positive customer experience.