Associate Manager for Client Success | Quality Assurance Supervisor | 3 Years Experience in QA Leadership | 15+ Years Professional Experience with Leading BPO Companies

I have 17 years of experience in the BPO industry and more than 10 years of experience with the Quality organization with Convergys/Concentrix from which I have supported multiple accounts in Telco, Finance, Retail, Technical Support, and Customer Care departments providing our Clients exceptional service and support to thrive and be successful.