Hi, I’m Aira—a Shopify Customer Support Specialist with experience in eCommerce customer service, email support, live chat support, Shopify order management, and Zendesk ticket handling for fast-growing Shopify-based brands.
I handle 100–150+ tickets daily across email, chat, and social media with a strong focus on accuracy, speed, and first-contact resolution. I specialize in handling Shopify orders end-to-end, including updates, refunds, chargebacks, subscriptions and replacements, while coordinating shipping via ShipStation and 3PL.
I can also assist with Shopify product listing, including product uploads, organizing variants, updating product details, and maintaining accurate product information.
I’m experienced with Shopify, Zendesk, Salesforce, ShipStation, Loop, and Google Sheets. I’m proactive, highly detail-oriented, and quick to adapt to new tools and workflows with minimal training.
My focus is simple: reduce your support workload, improve response times, and help you retain more loyal customers.
If you need someone reliable who can step in and start adding value immediately—I’m ready to help.
