I am a Customer Support Virtual Assistant helping e-commerce and tech-based businesses manage customer inquiries, order issues, payments, and technical concerns with accuracy and consistency.
I bring 5+ years of experience in customer service and technical support, supporting global customers in high-volume environments. My background includes order management, refunds and replacements, payment and transaction reviews, escalation handling, and technical troubleshooting. I was recognized as a Certified Subject Matter Expert, trusted to handle complex cases and support escalation resolution.
Tools and platforms I use include: Salesforce, Google Internal CRM, Order Management Systems, Google Workspace, Google Sheets, Microsoft 365, Microsoft Teams, Zoom, Google Meet, Google Chat, Loom, -----------, ChatGPT, Gemini, QuickBooks Philippines, and Canva.
I am available for full-time remote work and can work night shifts aligned with US business hours. I am based in the Philippines and operate on Philippine Time (GMT+8), with flexibility to match client schedules.
I am seeking a long-term role where I can become a reliable part of the team, understand the business processes deeply, and consistently deliver quality customer support. I value clear communication, process accuracy, and meeting service-level expectations.
Employers can rely on me to stay focused, follow procedures, and handle customers professionally even in high-pressure situations.
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