Technical Support Engineer | SaaS & VoIP Specialist | Computer Engineering Graduate

Reliable Technical Support Engineer and Computer Engineering graduate with professional experience supporting enterprise SaaS clients (Zoom). Unlike standard support agents, I combine strong customer service skills with a technical engineering background to diagnose root causes rather than just following a script.





What I Bring to Your Team:



Technical Support Expertise: extensive experience troubleshooting backend configurations, VoIP/SIP signaling, Zoom Rooms, and calendar integrations (Google/O365) for corporate clients.



Engineering Mindset: Skilled in Root Cause Analysis, determining whether an issue is user-error or a product bug, and validating logs before escalation.



System Knowledge: Familiar with API integrations, Database Management (MySQL), and Network Troubleshooting.



Hardware Proficiency: Experience with embedded systems (IoT), ensuring I understand how software interacts with physical devices.





Tech Stack:



Zoom Backend Administration



VoIP & SIP Protocols



Ticket Management Systems (ServiceNow/ITSM)



C++, Python, SQL Basics





I am looking for a long-term full-time role in IT Support, Tier 1/2 Technical Support, or Junior System Administration. I am highly trainable, eager to learn new tools, and ready to help your customers succeed.