I am a Licensed Professional Teacher with a strong background in communication and problem-solving, coupled with 18 months of experience as a Customer Service Representative. My experience in customer service has honed my ability to handle customer inquiries with patience and professionalism, resolve issues efficiently, and maintain a high level of client satisfaction. Additionally, my teaching internship equipped me with excellent communication skills, adaptability, and the ability to convey complex information in a clear and concise manner—essential qualities for delivering top-tier customer support and engagement.
Further expanding my expertise, I have served as an Amazon Specialist 1 at My Amazon Guy, where I played a key role in driving the success of Amazon-based brands and accounts. In this role, I managed product listings and catalog merchandising, optimized SEO and copywriting for product visibility, and addressed listing troubleshooting and account health issues. I collaborated closely with brand managers and cross-functional teams, providing insightful reports and recommendations to enhance performance and ensure compliance within the Amazon marketplace.
My key responsibilities included managing assigned Amazon brands or accounts, performing keyword research and competitor analysis, handling flat file uploads and parent/child variation setups, resolving suppressed listings, and escalating issues when necessary. I took full ownership of my tasks and proactively identified opportunities for improvement to help maximize revenue growth and brand reputation.
With demonstrated skills in Amazon Seller Central management, keyword optimization, and catalog troubleshooting, complemented by strong analytical and organizational abilities, I am confident in my capacity to work independently and collaboratively within remote environments. I am enthusiastic about leveraging my diverse skills in a remote capacity and contributing to the continued success of your team.
