• Provides project management for application solution implementations.
• Coordinates with Professional Services Organization management team to manage implementation team,
costs, and time schedules.
• Manages customer relationship with technical contacts
• Coordinates with internal staff to perform implementation integration
• Coordinates customer training system implementations
• Submits weekly project status reports to Operation Manager/Project Management by designated due date.
• Prepares, distributes, and maintains all project documentation according to established processes and
methodology.
• Communicates with sales representative and consulting sales director on the status of the projects and
escalates issues as needed.
• Tracks project plans and budget to ensure project costs are contained
• Tracks utilization to ensure projects are profitable
• Single Point of Contact for day-to-day operation and coordination
• Service performance management and continuous improvement
• Establishes a solid understanding of the customers environment, priorities, and business needs
• Responsible for service reporting and managing governance schedule
