I'm well knowledgeable on daily operation of an e-commerce platform, my main duties are:
Responding promptly and professionally to customer inquiries via various channels such as email, chat and CRM
Providing accurate information about products, services, and company policies.
Assisting customers with order placement, tracking, cancellations, and modifications.
Resolving issues related to payment, shipping, and returns.
Maintaining an in-depth understanding of the products or services offered by the e-commerce platform.
Troubleshooting and resolving customer problems with empathy and efficiency.
Investigating and resolving customer complaints, concerns, or issues in a timely and effective manner.
Processing orders on Shopify and coordinate with the warehouse team.
Identifying opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.
