Welcome to my profile. I appreciate your time!
My name is ----------- -----------. My expertise are customer support, motor claims management, medical case reviews, order fulfillment/ processing, general admin, and virtual assistant.
WHY CHOOSE ME?
-Diligent, motivated, fast learner, and hardworking
-Works under pressure with little supervision.
-Excellent communication skills / writing /typing skills.
-Has the ability to create a positive working environment.
-Ability to perform work duties pertinent to high standards
CUSTOMER SERVICE ( Phone, chat, and email)
-7 years experience
-Specialize in phone, chat, and email customer service.
-Replying to customers' emails using Zendesk, Freshdesk, Zoho ticketing System.
-Live Chat Operating.
------------ments and messages handling.
-Take inbound and outbound calls to assist customers.
SHOPIFY
-Perform Sales/Cancellation/Replacement orders.
-Assisting customers with returns and exchanges.
-Order processing/ tracking.
-Order fulfillment
-Procurement
-Sending tracking numbers
VIRTUAL ASSISTANT
-Providing help with the client's administrative work.
-Data entry including information research and copy-paste tasks.
-Online researching.
-File maintenance
MOTOR CLAIMS (Motor Insurance)
-End to end management of motor claims ( from a----------- stage to repairs)
-Received payment from customers (excess).
-Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.
MEDICAL
-Claims assistant and medical coordinator for federal worker's claim in the US.
-Review medical records, treatment plan, ICD 10 codes
-Write a well-versed, detailed description of how the injury occurred;
OTHER RELATED SKILLS, SOFTWARES, APPS, ETC
-Zendesk, Fresh desk, Zoho Ticketing
-Google Drive, Spreadsheets and docs
-MS Office, Powerpoint and Excel
-Facebook, Slack, ClickUp
-DEAR Inventory System
-Zendesk, Zoho
-X-Lite, Zoom, Ring Central
-Adobe
I am your true-around assistant with the ability to multitask and handle all aspects of the business while increasing overall productivity with efficient work. I will provide quality work with quick turnaround times. I have 2 internet connections available with an excellent speed of 25 Mbps each. You can contact me 24/7.
I am negotiable on price & always up for a challenge. Looking forward to serving you!
Best Regards,
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