Resourceful freelance Project Manager and Quality Analyst, Certified Lean Six Sigma Yellow Belt holder, with over a years worth of experience partnering with global brands like Aetna CVS, Amazon, Tripadvisor, and Jetstar through local BPOs. I help teams exceed KPIs, improve processes, and deliver excellent customer outcomes.
Certified Lean Six Sigma Yellow Belt, skilled in quality audits, reporting, agent coaching, and project coordination. I thrive in remote, multi-servicing environments and enjoy solving operational challenges to boost efficiency.
Open to opportunities in healthcare, customer operations, and process improvement — locally or remote.
