Customer Experience Specialist with 10 years of experience delivering high-quality support across phone, email, chat, and social media. I specialize in customer service, technical support, billing concerns, order management, escalation handling, and customer retention while maintaining fast response times and excellent customer satisfaction scores.
Experienced in handling high-volume support environments using tools such as Freshdesk, Salesforce, HubSpot, Five9, Slack, Google Workspace, and Microsoft 365. Skilled in ticket management, troubleshooting, workflow optimization, appointment scheduling, and proactive follow-ups that improve both customer experience and business results.
Throughout my career, I consistently exceeded KPIs, achieved up to 109% performance scores, ranked Top 2 among agents, and helped increase revenue through upselling and customer retention strategies. I focus on providing efficient, empathetic, and solution-driven support that keeps customers satisfied and businesses growing.
