I'm an eCommerce Customer Experience & Operations Specialist with hands-on experience supporting U.S.-based Shopify businesses.
My expertise goes beyond answering customer inquiries. I specialize in resolving complex post-purchase concerns, including customer escalations, chargebacks, damage claims, shipping and fulfillment issues, returns, and order management while ensuring an exceptional customer experience.
In my recent role, I worked closely with manufacturers, freight carriers, warehouses, and internal teams to investigate issues, coordinate resolutions, and improve operational workflows. I also prepared comprehensive Shopify chargeback responses using proof of delivery, tracking history, customer communications, and supporting documentation.
I'm highly organized, detail-oriented, and thrive in fast-paced remote environments where ownership, clear communication, and problem-solving are essential. I'm comfortable working independently while collaborating with cross-functional teams to deliver efficient solutions that support both customers and business goals.
Core expertise includes:
• Shopify Operations
• Customer Experience
• Customer Escalations
• Chargeback Management
• Damage Claims
• Order Management
• Returns & Refunds
• Vendor Coordination
• Process Improvement
• Cross-functional Collaboration
I'm currently seeking a long-term opportunity where I can contribute my experience, continue growing professionally, and become a valuable part of a high-performing remote team.
Verified
