I help Shopify brands streamline post-purchase operations, resolve complex customer issues, and deliver exceptional customer experiences. From chargebacks and shipping issues to order management and customer escalations, I keep operations moving while protecting revenue and customer trust.
As an eCommerce Customer Experience & Operations Specialist, I've supported a U.S.-based Shopify store processing more than 1,000 orders daily, managed 80+ customer conversations each day, prepared 100+ chargeback evidence packages with a 70-72% dispute win rate, and helped resolve approximately 88% of customer concerns without escalation through proactive communication and cross-functional collaboration.
My experience includes working closely with warehouses, freight carriers, manufacturers, and internal teams to investigate issues, coordinate resolutions, and improve operational workflows. I'm proficient in Shopify, Re:amaze, Gorgias, Google Workspace, Slack, and ChatGPT, and I enjoy creating efficient processes that improve both customer satisfaction and business performance.
Core Expertise
• Shopify Operations
• Customer Experience
• Chargeback Management
• Customer Escalations
• Order Management
• Shipping & Fulfillment Coordination
• Returns & Refund Processing
• Vendor & Logistics Coordination
• Process Improvement
• Cross-functional Collaboration
If you're looking for someone who takes ownership, communicates proactively, and can confidently manage post-purchase operations while delivering an outstanding customer experience, I'd love the opportunity to support your business.
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