Dedicated and customer-centric professional with 9 years of experience in the travel sector, specializing in voice, chat, and email support. Skilled in handling flight disruptions, rebookings, refunds, loyalty programs, and policy-related inquiries with efficiency and empathy. Adept at managing high-pressure situations, delivering clear and timely resolutions, and enhancing customer satisfaction across multiple communication channels. Passionate about providing seamless travel experiences and building lasting relationships through exceptional service and problem-solving expertise.
