A dedicated young girl with complimentary experience in customer services obtained from a fast paced environment, which has an extensive knowledge in Healthcare account. A reliable and trustworthy person with a personable nature. With a background as a Customer Service Representative in a BPO company, I excel in addressing and resolving diverse customer concerns while upholding ethical standards. My experience in a healthcare account has honed my multitasking skills and efficient documentation abilities, making me well-equipped to navigate complex customer Interactions and deliver exceptional service, billing transaction, setting an appointment, checking history on the members monthly premium and eligibility, process a coverage determination and prior authorization, checking and processing claims. Has experienced in collaborating with tea-----------mbers to ensure the delivery of unrivalled customer support.
