I'm a Senior Data Analyst, specializing in customer satisfaction and operational performance. I analyze key metrics, identify trends, and deliver actionable, data-driven insights to improve processes and drive results. My work includes root cause analysis, performance monitoring, and developing dynamic dashboards using Power BI and Excel to support strategic decisions.
With a solid background in customer service, quality assurance, and leadership within the BPO industry, I’ve handled escalations, led audits, trained analysts, and collaborated closely with operations and clients.
Beyond my current role, I’m expanding into tech-focused side projects, applying my analytical expertise to real-world challenges and continuously building skills in data, tools, and innovation.
