My name is John Victor Jandayan and I am very interested in working with you as your new Full-Time Virtual Assistant/Admin. I have well-rounded experience working for a BPO Company for a good seven years. 3 years ago, I d----------- to change my career from BPO industry to the VA Industry and took chatter roles, Admin, HR Position and Managerial position too. With my knowledge, skills, experience, and people-person personality, I will be a great addition to your team.
I also worked for WWE Network as a Customer Care Support/ Technical Support Representative for three years. Wherein I answer billing, product, and technical concerns through Phone Calls, Live Chat, and Emails. As a Customer Care Representative/ Technical Support for WWE Network, I was tasked with doing the following:
- Provide basic and advanced troubleshooting- Update Customer accounts and system databases with the latest details to support accurate and effective future interactions.- Educated Customers about product terminology, features, and benefits to improve sales and customer satisfaction.- Asked fact-finding questions to determine customer needs and expectations and recommended specific resolutions.- Provide a follow-up call to check if the issue has been resolved or if further assistance is needed.- Process cancellation- Process refund- Receive feedback for the network's content or any WWE Related concerns
Because of our performance, WWE Network d----------- to bring its Social Media Support Team to the Philippines. I was promoted as Social Media Support to answer inquiries and provide assistance through social media accounts such as Facebook and Twitter, which have millions of followers and subscribers. I also answer emails and live chat on the website. For Social Media Support, I was assigned to do the following:
- Handling Social Media Accounts: Facebook and Twitter.- Answer comments, tweets, and PM/DM.- Communicated with customers to assess and address individual needs, providing timely and quality support via Phone Calls if needed but mostly through Chat and Emails especially on Social Media Platforms like Facebook and Twitter.- Coordinated timely responses to online customer communication and researched complex issues.- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.- Increased customer engagement through social media.- Provide basic and advanced troubleshooting- Email Management / Answer Emails.- Live Chat Management- Provide assistance through chat on their website- As a Level 3 Support, I manage my own team for every live event to handle Seasonal agents.
Aside from being a Social Media Support, I was also given a chance to lead a team of seasonal agents. As the lead support, I oversee the daily operations of my team and make sure that they are able to deliver what's expected and help them exceed it. I will monitor the KPIs of each agent. Conduct one-on-one coaching and provide feedback.
I also worked as a Talent Acquisition Specialist in the HR Department to identify and acquire skilled workers to meet our company's needs. Also, to assist the applicants in the end-to-end process of recruitment.
As an HR Specialist/Talent Acquisition Specialist, I was assigned for In-boarding and was tasked to do the following:
- Supported both Taguig and Pasay Sites.- Assigned to the front desk to welcome and assist applicants.- Conduct screening for a possible applicant/ initial interview.- Administrate the online examination and give out results.- Indorse the application to the next process and provide the necessary information.- Provide briefing for the call simulation.- Conduct a background check.- Call out for applicant referrals.- Provide briefing to the applicants for the bank form and pre-employment requirements.- Gather the requirements of the applicants who passed.- Reports for daily, weekly, and monthly footfall reports.- Conduct food inventory.- Other admin tasks
I have excellent management/supervisory skills and can work in a fast-paced environment with less supervision. With my experience in the BPO Industry from different departments for seven years in service, I gained a lot of skills.
Skills:- Leadership- Interpersonal skills- Communication skills: Written communication, Verbal communication- Coaching and mentoring abilities- Collaboration- Can work with minimal supervision- Can work under pressure- Organizational behavior- Recruiting- Training- Active listening- Team player- Good at problem-solving.- Willingness to learn- Flexible- Multitasking- Chat and Email management.- Social Media Management.- Time and Priority Management- Basic and advanced troubleshooting- Proficient computer skills- Proficient in Microsoft Office Suite and other related software.
three years ago, I d----------- to change my career from BPO industry to the VA Industry and took chatter roles, Admin, HR Position and Managerial position too. With my knowledge, skills, experience, and people-person personality, I will be a great addition to your team.
