•Responsible in tracking, monitoring and resolving all purchasing errors and discrepancies.
•Conducts coaching for every errors, ensuring that all purchasing errors are being accounted for and strictly implements disciplinary actions.
•Resolving Will Call and Mail Delivery tickets thru direct contact to the primary market via email or phone call.
•Conducts investigation and resolving unauthorized charges or transactions for every credit cards.
•Keeping track of every purchasers KPI and progress over time.
•Ensuring quality and work efficiency of every purchaser.
•Coordinates and serves as point of contact in every purchasing issue from other departments.
•Processing refunds for all ticket insurance and extras.
•Expert in ticket purchasing and fulfillment.
