I had a 6 yr work experience in a BPO industry as a Customer Service Representative. - Responsible for taking inquiry about technical problems in accessing client's online account- Giving out resolution for any disputes related to their bills- Offering best package or bundle that will suit their lifestyle- Auditing client's experience with a specific representative- Ensuring that the representative was compliant to the standard operating system- Creation of projects in relation to development of the process3 yr experience as a Supply Chain Customer Service Representative
- Responsible for order to cash flow process of the whole manufacturing- Planning client's orders based on their forecasted demand for the whole month, quarter and year- Negotiating these demands with the Product and Sales Managers- Responsible for any requests needed by clients such as documents and any technical information about the products.Currently working as Sales Operations Specialist for a Mining company under Global Business Services for 2 yrs now.
