1. Develop new marketing concepts, promotion over social media platforms, in-house (hotel) promotion, and website offers.
2. Provide active directional leadership of operation staff through the development & implementation of SOP.
3. Motivate, assist & guide the team to push the revenue.
4. Ensures guest satisfaction
5. Collaborated with employees and owners to ensure the delivery of efficient, high-quality service.
6. Enhanced company reputation by the level of the quality of each service, along with exceptional customer service.
7. Successfully initiated and implemented a higher level of expectation of service which resulted in a higher client list and higher revenue.
8. Provided coaching, mentoring, and consultation to staff to enhance staff development.
9. Consistently collect guest feedback to improve service
