I recently worked as a Team Leader for an Offshore Account for a BPO Company. I was handling the Escalations Team of Customer Service Representatives—voice account.
-Manages day-to-day, week-over-week, and month-over-month targeted goals for KPI Management
-Goal setting, Managing of deliverables consistently.
-Regular communication for developmental progress is important to me in terms of work progression. So let's keep in touch.
