Specialist in Customer Service and Team Leader, Fraud Department
Having accumulated more than three years of customer service experience in a business process outsourcing (BPO) organisation, where I focused on fraud detection and mitigation, I have developed a multifaceted skill set comprising exceptional interpersonal communication, analytical acumen, and leadership capabilities. Throughout my tenure as a Customer Service Specialist, I consistently provided exceptional service in an effort to guarantee customer fulfilment and gain an in-depth comprehension of their concerns and requirements. I was instrumental in identifying and mitigating fraudulent activities after being transferred to the fraud department; I demonstrated an acute eye for detail and the ability to adapt to evolving fraud strategies. In my role as Team Leader, I effectively supervised a group of committed professionals, cultivating an atmosphere of cooperation and encouragement in order to stimulate productivity and accomplish the goals of the department. By providing effective instruction and mentoring, I enabled members of the team to thrive in their respective positions while keeping an eye on operational efficiency and continuous improvement. I have acquired the necessary skills to effectively manage intricate situations, minimise potential hazards, and produce outstanding outcomes in dynamic settings with a background in customer service and fraud management.
